Aspen Suites
65/1 Sukhumvit Soi 2
Bangkok 10110, Thailand
Tel: +66 2 638 1888
Fax: +66 2 638 1889
E-mail: enquiry@aspenbangkok.com
Web Site: www.aspenbangkok.com


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FAQ Replies

  		•  How many stars is the property?  
    4 Stars Back to top
       
  		• How do I make direct contact with the property?  
    You may e-mail, call or fax the property.
    enquiry@aspenbangkok.com
    Tel: +66 2638 1888
    Fax: +66 2638 1889     		Back to top
       
  		• If I make an online booking, will I be offered a 'best rate'?  
    Online bookings generally offer the 'best available rates' for that date and time. Back to top
         
  		• What types of rooms are available and what are the differences between room types?  
    Superior, Deluxe and Grand Studio Rooms at 33, 37 and 42 square meters respectively, are your pad-type accommodation equipped with all of today's modern conveniences and that includes a fully equipped kitchenette.

    At 52 sqm the Deluxe One Bedroom Suite is a spacious room that features a separate living area, dining table and fully equipped kitchenette.    		 Back to top
         
  		• Are your hotel rates per person or per room?  
      Hotel rates are per room based on a maximum occupancy of two. Back to top
         
  		• Are my credit card details necessary when making a reservation?  
      Yes, to guarantee the reservation. Back to top
         
  		• Will my credit card be charged?
    		  
      We may block an amount on the card to guarantee payment but this block is released in two weeks if not used. We do not charge without authorisation. Back to top
         
  		• How safe are credit card details that are submitted online?  
      Our hotel uses SSL encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us. Back to top
         
  		• What is your cancellation policy?  
      If a cancellation is made less than one day or 24-hours prior to arrival, you are charged for one night's accommodation. Back to top
         
  		• Do you have a pets' policy?  
      Regrettably, pets are not allowed. Back to top
         
  		• What are your check-in and check-out times?  
      Check-in time is 2:00 pm
    Check-out time is 12:00 noon     		Back to top
         
  		• Is it possible to check-in early?  
      Early check-in is subject to room availability. Back to top
         
  		• What is the charge for a late check-out?  
      Late check-out is subject to room availability and the charges are as follows:
    Check out before 6:00 pm: 50% charge (based on overnight rate)
    Check out after 6:00 pm: Full overnight rate
    		 Back to top
       
  		• Do you have non-smoking rooms?  
      Yes, the hotel has non-smoking rooms on all floors except the 7th floor which is reserved wholly for smokers. Back to top
         
  		• Do you have twin, triple and quadruple rooms?  
      Yes, the Grand Studio offers twin-bedded rooms but as they are limited they are subject to availability. Rooms can be converted to a triple by placing an extra bed. Back to top
         
  		• What is the cost of an extra bed?  
      An extra bed is THB 800 with breakfast. Back to top
         
  		• What is the hotel's policy regarding children?  
      Children are welcome and those under the age of 12 can share the existing bedding in parent's room at no extra charge. Back to top
         
  		• Does the hotel provide baby-sitting services and what is the cost?  
      Yes, baby-sitting services can be provided upon request and the cost is THB 250 per hour for a minimum of four hours. The taxi fare is an additional THB 200. Back to top
         
  		• Are baby cots available?  
      Yes, baby cots are available upon request. Back to top
         
  		• Where is breakfast served and at what time?  
      Breakfast is served at the Aspen Cafe, located at the lobby, from 6:30 am to 10:30 am. Back to top
         
  		• How many restaurants do you have and what are they?  
      We have one restaurant, Aspen Cafe, which serves Thai as well as international dishes. It is open from 6:30 am to 10:30 pm Back to top
         
  		• Is vegetarian cuisine available in the restaurant?  
      Yes, vegetarian cuisine is available on request. Back to top
         
  		• Is the food served in the restaurant 'halal'?  
      Strictly speaking, the food served is not 'halal', however, we have dishes available that are pork free. Back to top
         
  		• Do you have 24-hour room service?  
      No, but room service is available from 6:30 am to 10:30 pm. Back to top
         
    General Hotel Information  
  		•  What is the length and depth of your pool?  
      In meters: 3 (width) x 10 (length) x 1.5 (depth) Back to top
         
  		• Do you have hairdryers in the rooms?  
      Yes, in all rooms. Back to top
         
  		• Does the property provide iron and ironing boards in all rooms?  
      No, however, they are available upon request. Back to top
         
  		• How far is the property from the airport and do you provide airport transfers?  And if so, what is the cost?  
      The property is a 35-40 minute drive from Suvarnabhumi International Airport. Airport transfers are provided upon request at THB 1,200 nett per way for a car and THB 1,600 nett per trip for a van. Back to top
         
  		• How much is an airport taxi or limousine?  
      An airport taxi is approximately THB 400-500 nett per way including toll charges. An airport limousine is approximately THB 1,000 nett per way. Back to top
         
  		• Can luggage be stored at the property whilst I travel elsewhere?  
      Yes, for a maximum of 30 days. Back to top
         
  		• What is the weather like at different times of the year?  
      Bangkok being a tropical city, weather is warm throughout the year with April and May being especially hot and sticky. June to September are cooler months (24-28c), however, it is the rainy season. The most pleasant time of year is October to February, where temperatures range from 25-28c with light breezes and only the occasional shower. Back to top
         
  		• Is the tap water safe to drink?  
      No, tap water in Thailand is not potable. Complimentary bottled water is supplied to your rooms daily Back to top
         
  		• Is there a doctor on call?  
      Yes, for minor illnesses, otherwise, for urgent matters we recommend guests go to Bumrungrad Hospital which is just 5 minutes away. Back to top
         
  		• How far is the nearest hospital?  
      Bumrungrad Hospital is a five-minute drive from the hotel. Back to top
         
  		• Where is the nearest bank or currency exchange?  
      The nearest is the Siam Commercial Bank which is located in Phloen Chit Center at the end of the road on your left as you reach Sukhumvit Road. Back to top
         
  		• What time do banks open?  
      8:30 am - 3:30 pm, Monday to Friday. Back to top
         
  		• What voltage is used in Thailand?  
      The voltage in Thailand is 220 volts. Back to top
         
    Business Traveller  
  		•  Can I connect my laptop in the room?  
      Yes, via LAN. Back to top
         
  		• What kind of Internet connection do you provide and what is the cost?  
      For guests who make bookings directly through the hotel's own website, www.aspenbangkok.com or enquiry@aspenbangkok.com, Internet connection is complimentary, otherwise, the costs are as follows.

    Hi-speed Internet of 2 Mbps (shared speed):
    Daily rate of THB 200
    Weekly rate of THB 1,500
    Monthly rate of THB 3,000
    		Back to top
         
  		• Are dual telephone sockets available in rooms?  
      Yes, dual telephone sockets are available. Back to top
         
  		• What is the hourly/daily rate for limousine service?  
      Limousine service rates are as follows:
    Daily rate of THB 5,000 (maximum of 11 hours)
    Hourly rate of THB 500 (minimum of 2 hours)
    		 Back to top
         
  		• Are secretarial and other business services such as translation available?  
      Yes, such services are available on request. Back to top
         
    Shopping and Tourist Facilities  
         
  		• How far is the property from the Sky Train and MRT?  
      Both the Phloen Chit and Nana BTS Skytrain Stations are walking distance from the hotel. The nearest MRT Station is about 10 minutes on foot. Back to top
         
  		• Are there shopping centres nearby?  
      Within walking distance is Phloen Chit Center which is just down the road and Nana Square along Sukhumvit Road.

    Two stops by skytrain in the direction of Mo Chit is the shopping hub of Siam Paragon, Siam Centre, Central World, Erawan Center, Gaysorn Plaza and Central Chitlom. And three stops in the direction of On Nut, is the ultra-chic Emporium Shopping Center.     		Back to top
         
  		• How far is the property from well-known entertainment spots?  
      Across the road and about a 20 minute walk are:
    Q-Bar, Bed Supperclub, Twisted Republic Nightclub and Spicy Disco to name a few.     		Back to top
         
  		• Do you have a tour desk?  
      No, however, the front office staff will be more than happy to assist. Back to top
         
  		• What and where are local tourist attractions?  
      Tourist attractions are located about the city; contact our Front Office staff for more information. Back to top
         

    Disclaimer: Prices shown are only approximates and are subject to change without prior notice.